Moscow Tourist Information Offices: the 6 official iMoscow tourist centres and their services

The first thing worth doing when you arrive in Moscow is stopping by a tourist information office to pick up a free paper map, ask about public transport and find out about current events. The official offices are now called “iMoscow tourist centres”, they fall under the Tourism Committee of the Moscow City Government, and right now there are 6 physical locations spread across the city. In this article I’ll explain where they are, what services they offer (free and paid), how to reach the tourist hotline by phone or email, and what official digital tools are useful for planning your visit.

The official body and contact channels

Moscow’s tourist information offices fall under the Moscow City Tourism Committee (Москомтуризм), through the non-profit organisation “Moscow Bureau of Projects for Tourism and Hospitality Development”. This is the public body that manages the city’s tourism brand, the physical info centres, the official tourism website and associated digital platforms. After several reorganisations, the current system is officially called iMoscow tourist centres and, right now, there are 6 physical locations in operation.

• Official Moscow tourism portal: discover.moscow (available in English and Chinese)
• Official Moscow City Government website: mos.ru/en (the “iMoscow” section)
• Digital tourism services platform: russpass.ru (tickets, accommodation, routes, Troika card)
• Free phone from within Russia: +7 800 300-61-22
• Phone from abroad: +7 495 122-01-11
• General email: hello@discover.moscow

One important note: the old portal travel2moscow.com that appeared in many Moscow guides is no longer the official channel. The official replacement is discover.moscow, launched in July 2021 and available in English. The network of offices has also changed: the old offices at train stations (Belorussky, Leningradsky, Kievsky, Paveletsky, Kursky, Kazansky) and the one at the Museum of the Patriotic War of 1812, which existed between 2012 and the pandemic, no longer appear in the current official listing. The network has been reorganised around 6 strategic locations, which I detail below.

Map with the location of all 6 offices

In the interactive map below you can see where each office is located. Click on the markers to see the exact address, opening hours and contact details:

Map based on official addresses published on discover.moscow. By default it shows central Moscow (where 4 of the 6 offices are concentrated); click "Show all offices" to also see the Northern River Station and Dream Island.

What services the iMoscow tourist centres offer

What the info centres offer is split between free services (most of them) and specific services available at certain locations, such as currency exchange or the sale of official city souvenirs. Here's what you can ask for at any of the 6 offices:

Free services (at all offices)

• Paper city maps in several languages. If you'd rather not rely on your phone, they hand them out at no cost. You can also see which official tourist maps of Moscow are available as PDFs.
• Themed guides and leaflets: walking routes around Red Square and the historic centre, literary routes, food routes, architecture tours, children's museums and more.
• Practical information: how to get somewhere, which metro stations are worth visiting, museum opening times, restaurant recommendations, where to find Troika card top-up points and free Wi-Fi maps.
• Personalised route and itinerary advice based on how many days you have and what interests you. If you're not sure what to see in Moscow in 1, 2, 3, 4 or 5 days, they can help you prioritise.
• Information about the Russpass digital platform: how to use it to buy museum tickets, book guided tours, accommodation or Aeroexpress tickets.

Specific services by office

• Official Moscow souvenirs: the Tverskaya and Bolshaya Dmitrovka offices sell the city's official souvenir range (including the "Moscow Tea Time" collection, featuring bone china from the Moscow brand).
• Currency exchange and MIR card opening: the Sber tourist-banking centre on Bolshaya Dmitrovka (opened in April 2025) is the only one that combines a tourist info centre with banking services for foreign visitors. There you can find out how to open a Russian MIR debit card and exchange currency in the same building.
• Languages: the official website states that staff speak Russian and foreign languages. The Sber centre specifically offers assistance in English and Arabic.

The key point: the consultation service and basic maps are free. You only pay if you decide to buy official souvenirs or use specific banking services at the Sber centre.

1. Offices in the centre of Moscow

Four of the six offices are in the historic city centre, a short distance from each other. If you're doing classic sightseeing (Kremlin, Red Square, GUM, Bolshoi), any of these four will be convenient.

1.1. Matryoshka of Moscow (Zaryadye Park)

This one is inside Zaryadye Park, right next to the Kremlin and Red Square, in what's known as the "Matryoshka Pavilion" — a building shaped like a matryoshka doll, at Varvarka Street 6. It's probably the most tourist-friendly and visually striking of the six, because it combines the info centre visit with a trip to Moscow's most modern park.

• Address: Varvarka St, 6 (Zaryadye Park, Matryoshka of Moscow Pavilion)
• Opening hours: Monday 12:00–21:00 · Tuesday to Sunday 10:00–21:00
• Phone: +7 915 243-82-72
• Email: PORT-ticzaryadye@mos.ru

1.2. Manezhnaya Square (next to the Zhukov Monument)

This office is not a permanent premises but a green caravan-style pavilion located on Manezhnaya Square, right in front of the Marshal Zhukov monument, just a few metres from the main entrance to Red Square. It's the most convenient option if you're doing the classic Kremlin–History Museum walk, since you'll practically stumble across it. It operates as part of the "Moscow Seasons" programme, so its hours depend on the festival calendar.

• Address: Manezhnaya Square (green pavilion in front of the Zhukov Monument)
• Opening hours: depends on the Moscow Seasons festival calendar (usually coincides with the peak tourist season)
• Phone: +7 985 120-81-81

1.3. Tverskaya Square (opposite the Mayor's Building)

The info point is on Tverskaya Square, right across from Moscow City Hall (Мэрия) and the monument to Yuri Dolgoruky, the city's founder. The office forms part of the "Moscow Seasons Fair" enclosure on the square and, as well as tourist information, is one of the spots where you can buy the official Moscow souvenir range — so it's a good option if you want to take something home with the city's official stamp on it.

• Address: Tverskaya St, 8/1/3 — Tverskaya Square
• Opening hours: Monday to Friday 11:00–21:00 · Saturday and Sunday 10:00–21:00
• Phone: +7 915 102-36-86
• Email: PORT-tic_tverskaypl@mos.ru

1.4. Sber tourist-banking centre (Bolshaya Dmitrovka 21/7)

This is the most recently opened office and, in my opinion, the most useful for a foreign visitor. It opened in April 2025 at Bolshaya Dmitrovka 21/7, a 5-minute walk from the Bolshoi Theatre. It's a hybrid tourist-banking centre: in addition to classic tourist information (maps, routes, events), you can carry out Sber procedures such as opening an account or MIR debit card, exchange currency and get information about how payments work in Russia. Staff speak English and Arabic, among other languages, and the official souvenir range and the "Moscow Tea Time" china collection are also sold here.

• Address: Bolshaya Dmitrovka St, 21/7
• Opening hours: daily 09:00–21:00
• Phone: +7 985 894-87-81
• Email: PORT-tic_sber@mos.ru

2. Offices outside the centre

The other two locations are in areas far from the centre but in places with heavy tourist footfall: the Northern River Station and the Dream Island theme park. If you're planning a specific excursion to those areas (a river cruise or a day out with kids), it makes sense to drop in; otherwise, the journey isn't worth making just for the info centre.

2.1. Northern River Station (Северный речной вокзал)

The Northern River Station is one of Moscow's Stalinist architectural gems: it was built in the 1930s in imitation of Venetian palaces and completely restored in 2020. Today it's the departure point for long-distance boat tours and river cruises through Moscow, as well as one of the most attractive parks in the north of the city. The info centre is inside the station building itself.

• Address: Leningradskoe shosse, 51 (inside the Northern River Station building)
• Opening hours: daily 09:00–20:00
• Phone: +7 915 102-36-02
• Email: PORT-tic_srv@mos.ru
• How to get there: metro Речной вокзал (green line), about 10 minutes' walk through the park

2.2. Dream Island theme park (Ostrov Mechty)

"Остров мечты" (Dream Island) is the largest indoor theme park in Europe, opened in 2020 in the southern part of Moscow, on the banks of the Moscow River. The info point is on the riverside promenade next to the park's main entrance. It only makes sense to stop here if you're going to the park (especially if you're travelling to Moscow with children); otherwise it's too far from the classic tourist circuit.

• Address: Andropova Ave, 1 (riverside promenade near the main entrance of Dream Island)
• Opening hours: same as the park, 10:00–22:00
• Phone: +7 985 895-72-57
• Email: PORT-tic_ostrovmecht@mos.ru
• How to get there: metro Технопарк (green line), 5 minutes' walk

Tourist hotline: free phone and official email

In addition to the 6 physical offices, Moscow has a Moscow Tourist Information Support Center: a telephone line for tourists in Russian, English and other languages. It's extremely useful when you're out and about, don't want to travel to an info centre and need to resolve a query on the spot (how to get somewhere, museum opening times, where the embassy is, what to do in a specific situation, and so on).

• Free phone from within Russia: +7 800 300-61-22
• Phone from abroad: +7 495 122-01-11
• Short number from Russian mobile phones: 122
• Email: hello@discover.moscow
• Languages: Russian and English 24/7; Chinese on reduced hours (Monday to Friday 08:00–24:00 and weekends 10:00–22:00)

The hotline receives more than 3,000 calls a month and is part of the city government's unified telephone support centre, which has been operating since 2011. Its operators provide contact details for embassies, consulates and visa centres, train timetables, step-by-step directions, addresses of museums, parks and stadiums, and even help in emergency situations.

Tourist Police

On the pedestrian streets in central Moscow there is a dedicated body of tourist police (Туристическая полиция), recognisable by an armband reading "Tourist Police" and a red vest with the word "POLICE" in white. Their role is to help tourists with everyday matters (getting around the city, recovering lost items, emergency assistance) and, according to the official statement, today they have officers who speak Chinese, German, French, Spanish, Italian, Arabic and Danish, in addition to English and Russian.

• Tourist police phone: +7 499 157-29-31 (24/7)
• Emergency number for foreigners: 112 (free from any mobile phone, operators in 18 languages; works even without a SIM card or with no credit)

Russpass and Discover.Moscow: the official digital services

Before and during your trip, the two official digital tools worth knowing about are Russpass and the Discover.Moscow website. Both are available in English and other languages and are completely free to use (the services themselves are paid, but the platform charges no additional commission to foreign tourists).

Russpass — the digital tourism services platform

Russpass is the official tourism platform for Moscow and all of Russia: it works in Russian, English, Spanish and Arabic, and lets you book and purchase in one place — museum tickets, guided tours, accommodation, restaurant tables and Aeroexpress tickets, as well as topping up your Troika card. It also has a mobile app. In the first half of 2025 it surpassed 26 million uses.

Discover.Moscow — the official tourism portal

Discover.moscow is the practical information portal: routes, things to do in a day / three days / a week, interactive map, events calendar, restaurant recommendations, free Wi-Fi map, transport and airport information, and more. It's the official replacement for the old travel2moscow.com. There's also a dedicated Chinese-language version: discover-moscow.cn.

Quick summary (which office should you go to?)

• If you're doing the classic Kremlin–Red Square route → the Manezhnaya Square office (the green pavilion) or the Zaryadye Park one (Matryoshka of Moscow)
• If you want to exchange money or open a MIR card while getting tourist info → the Sber centre at Bolshaya Dmitrovka 21/7
• If you're staying in the Tverskaya/Belorusskaya area → the Tverskaya Square office, opposite the City Hall building
• If you want to take home an official souvenir → the Tverskaya or Bolshaya Dmitrovka offices sell the official range
• If you're catching a river boat from the Northern River Station → the office inside the station building itself
• If you're spending the day with kids at Dream Island → the office on the riverside promenade next to the park
• If you'd rather not go anywhere in person → call the hotline +7 800 300-61-22 (free from Russia) or email hello@discover.moscow

Frequently asked questions